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Global Entry Glitch resolved for Brazilian applicants

By August 18, 2022October 5th, 2023No Comments

An IT glitch between the United States’ Global Entry program and the Brazilian government that had prevented applicants from completing their applications has been resolved.

The New York Field Office of Customs and Board Protection (CBP) notified Sonia Col & Associates of the technical update on August 5. Since then the firm has been able to process 41 previously delayed applications.

The U.S. expanded the Global Entry program to Brazil’s citizens in February 2022.

But program integration issues related to the transfer of background check information prevented applicants from submitting their completed application.

With a large number of its Brazilian clients interested in applying, Sonia Col and Associates, P.C.  pressed the importance of the issue in multiple contacts with the CBP.

Global Entry is a Trusted Traveler Program (TTP) intended to provide expedited border entry to frequent international travelers who have had background checks and are determined to be low-risk travelers. The program enables Global Entry pass holders to bypass Customs interviewers when they enter the US, instead verifying their identity at a digital kiosk that takes as little as 11 seconds to clear a traveler through.